module12 - Module 12 Module Communication Module 12 What is...

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Module 12 Module 12 Communication Communication
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Module 12 What is communication and when is it effective? What are the major barriers to effective communication? How can we improve communication with people at work?
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12.1 Effective Communication Communication is a process of sending and receiving messages with meanings Communication is effective when understood by the receiver Communication is efficient when it is delivered at a low cost to the sender Communication is persuasive when the receiver acts as the sender intends.
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EFFECTIVE COMMUNICATION Communication Process Communication Process of sending and receiving messages with meanings attached
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EFFECTIVE COMMUNICATION Communication Process
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EFFECTIVE COMMUNICATION Communication Process Effective Communication Receiver must understand the sender’s message Efficient Communication Communication occurs at minimum cost
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EFFECTIVE COMMUNICATION Communication Process Persuasive communication Convincing others to accept, support and act on the message Credible communication Earns trust, respect and integrity
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12.2
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