module16

module16 - Module 16 Module Conflict and Negotiation Module...

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Module 16 Module 16 Conflict and Negotiation Conflict and Negotiation
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Module 16 What should we know about dealing with conflict? How can we negotiate successfully?
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16.1 Dealing With Conflict Conflicts can occur over substantive or emotional issues Conflicts can be both functional and dysfunctional Organizations have many sources of potential conflict People use different interpersonal conflict management styles Structural approaches can help deal with conflicts in organizations
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DEALING WITH CONFLICT Substantive and Emotional Conflict Conflict Disagreement among people Substantive conflict Disagreement over goals, tasks, allocation of resources, policies, procedures Emotional Conflict Disagreements involving distrust, anger, dislike, fear, resentment, relationships
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DEALING WITH CONFLICT Functional and Dysfunctional Conflict Functional conflict Constructive, creates greater effort and creative problem solving Dysfunctional conflict Destructive, hurts task performance
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DEALING WITH CONFLICT Functional and Dysfunctional Conflict
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DEALING WITH CONFLICT Sources of Conflict
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DEALING WITH CONFLICT Conflict Management Styles
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DEALING WITH CONFLICT Structural Approaches Management actions that can help bring a resolution to a conflict
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16.2
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This note was uploaded on 02/09/2011 for the course MGT 3315 taught by Professor Waner during the Spring '11 term at UCM.

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module16 - Module 16 Module Conflict and Negotiation Module...

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