ch14 - Management 11e John Schermerhorn Chapter 14 Chapter...

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Management 11e John Schermerhorn Chapter 14 Chapter 14 Individual Behavior Individual Behavior
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Planning Ahead — Chapter 14 Study Questions 1. How do perceptions influence individual behavior? 2. What should we know about personalities in the workplace? 3. How do attitudes influence individual behavior? 4. What are the dynamics of emotions, moods, and stress? Management 11e Chapter 14 2
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Study Question 1: How do perceptions influence individual behavior? Basic background on work Work can be a “turn-on” or a “turn-off ” People may work under conditions that don’t provide satisfaction but this it doesn’t have to be this way Valuing people and creating jobs and work environments that respect people’s needs and potential will benefit everyone Management 11e Chapter 14 3
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Study Question 1: How do perceptions influence individual behavior? Perception The process through which people receive, organize and interpret information from the environment People can perceive the same things or situations differently People behave on the basis of their perceptions Management 11e Chapter 14 4
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Study Question 1: How do perceptions influence individual behavior? Psychological contract Person-job fit begins here A set of expectations held by an individual about what will be given and received in the employment relationship An ideal work situation is one with a fair psychological contract Balance of contributions and inducements Management 11e Chapter 14 5
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Figure 14.1 Components in the psychological contract Management 11e Chapter 14 6
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Study Question 1: How do perceptions influence individual behavior? Perception and attribution Attribution The process of developing explanations for events Fundamental attribution error Occurs when observers blame another’s performance failures or problems on internal factors rather than external factors Management 11e Chapter 14 7
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Study Question 1: How do perceptions influence individual behavior? Perception and attribution Self-serving bias Occurs because individuals blame their personal performance failures or problems on external factors and attribute their successes to internal factors Management 11e Chapter 14 8
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Study Question 1: How do perceptions influence individual behavior? Perceptual tendencies and distortions: Stereotypes Occur when attributes commonly associated with a group are assigned to an individual Racial and ethnic Gender Ability Age Others?
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