ch17 - Management 11e Chapter 17 Chapter Communication and...

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Management 11e John Schermerhorn Chapter 17 Chapter 17 Communication and Communication and Collaboration Collaboration
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Planning Ahead — Chapter 17 Study Questions What is the communication process? How can collaboration be improved by better communication? How can we deal positively with conflict? How can we negotiate successful agreements? Management 11e  Chapter 17 2
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Study Question 1: What is the communication process? Communication An interpersonal process of sending and receiving symbols with messages attached to them Key elements of the communication process: Sender Message Communication channel Receiver Interpreted meaning Feedback Management 11e  Chapter 17 3
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Figure 17.1 The interactive two-way process of interpersonal communication Management 11e  Chapter 17 4
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Study Question 1: What is the communication process? Effective and efficient communication: Effective communication Occurs when the intended meaning of the sender is identical to the interpreted meaning of the receiver Efficient communication Occurs at a minimum resource cost Potential trade-offs between effectiveness and efficiency must be recognized Management 11e  Chapter 17 5
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Study Question 1: What is the communication process? Persuasion and credibility in communication Communication is used for sharing information and influencing other people Persuasion is getting someone else to support the message being presented Horizontal structures and empowerment are important contexts for persuasion Management 11e  Chapter 17 6
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Study Question 1: What is the communication process? Persuasion and credibility in communication Expert power and referent power are essential for persuasion Credibility involves trust, respect, and integrity in the eyes of others Credibility can be built through expertise and relationships Management 11e  Chapter 17 7
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Study Question 1: What is the communication process? Communication Barrier: Information filtering Poor choice of channels Poor written or oral expression Failure to recognize nonverbal signals Physical distractions Management 11e  Chapter 17 8
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Study Question 1: What is the communication process? Information filtering Intentional distortion to make it more favorable to the recipient Subordinates may hide unfavorable news from the manager or make it sound better than it really is Management 11e  Chapter 17 9
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Study Question 1: What is the communication process? Poor choice of channels Choose the channel that works best Written channels work for messages that: Are simple and easy to convey Require extensive dissemination quickly Convey formal policy or authoritative directives Spoken channels work best for messages that: Are complex or difficult to convey where immediate feedback is needed Attempt to create a supportive, even inspirational, climate Management 11e  Chapter 17 10
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Management 11e  Chapter 17
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ch17 - Management 11e Chapter 17 Chapter Communication and...

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