ch18 - Management 11e Chapter 18 Chapter Control Processes...

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Management 11e John Schermerhorn Chapter 18 Chapter 18 Control Processes Control Processes and Systems and Systems
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Planning Ahead — Chapter 17 Study Questions 1. Why and how do managers control? 2. What are the steps in the control process? 3. What are the common control tools and techniques? Management 11 Chapter 18 2
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Study Question 1: Why and how do managers control? Controlling The process of measuring performance and taking action to ensure desired results Has a positive and necessary role in the management process Ensures that the right things happen, in the right way, at the right time Organizational learning and after-action review Management 11 Chapter 18 3
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Figure 18.1 The role of controlling in the management process Management 11 Chapter 18 4
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Study Question 1: Why and how do managers control? Feedforward controls Employed before a work activity begins Ensures that: Objectives are clear Proper directions are established Right resources are available Focuses on quality of resources Management 11 Chapter 18 5
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Study Question 1: Why and how do managers control? Concurrent controls Focus on what happens during work process Monitor ongoing operations to make sure they are being done according to plan Can reduce waste in unacceptable finished products or services Management 11 Chapter 18 6
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Study Question 1: Why and how do managers control? Feedback controls Take place after work is completed Focus on quality of end results Provide useful information for improving future operations Management 11 Chapter 18 7
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Figure 18.2 Feedforward, concurrent, and feedback controls.
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