ch19 - Management 11e John Schermerhorn Chapter 19 Chapter...

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Management 11e John Schermerhorn Chapter 19 Chapter 19 Operations and Operations and Services Management Services Management
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Planning Ahead — Chapter 19 Study Questions What are the essentials of operations and services management? What is value chain management? How do organizations manage service and product quality? How can work processes be designed for productivity? Management 11e  Chapter 19 2
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Study Question 1: What are the essentials of operations and services management? Operations management Managing productive systems that transform resources into finished products, goods, and services for customers. Typical operations management decisions include: Resource acquisition Inventories Facilities Workflows and technologies Product quality Management 11e  Chapter 19 3
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Study Question 1: What are the essentials of operations and services management? Manufacturing Organizations Produce physical goods Service Organizations Produce services Management 11e  Chapter 19 4
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Study Question 1: What are the essentials of operations and services management? Productivity Quantitative measure of the efficiency with which inputs are transformed into outputs. Productivity = Output / Input. Competitive advantage A core competency that clearly sets an organization apart from competitors and gives it an advantage over them in the marketplace. Management 11e  Chapter 19 5
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Study Question 1: What are the essentials of operations and services management? Companies may achieve competitive advantage in many ways, including: Product innovations Customer service Speed to market Manufacturing flexibility Product/service quality Management 11e  Chapter 19 6
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Study Question 1: What are the essentials of operations and services management? Technology The combination of knowledge, skills, equipment, computers, and work methods used to transform resource inputs into organization outputs. Manufacturing technology. Service technologies. Management 11e  Chapter 19 7
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services management? Core manufacturing technologies:
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This note was uploaded on 02/09/2011 for the course MGT 3315 taught by Professor Waner during the Spring '11 term at UCM.

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ch19 - Management 11e John Schermerhorn Chapter 19 Chapter...

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