Ch10-IM7ed - _ Chapter Ten The Order/Entry Sales (OE/S)...

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__________________________________________ Chapter Ten The Order/Entry Sales (OE/S) Process LEARNING OBJECTIVES Describe the relationship between the OE/S process and its business environment. Illustrate the potential of the OE/S process to assist management decision making. Summarize how ERP add-ons, e-business, and other technologies can improve the effectiveness and efficiency of the OE/S process. Depict the typical logical and physical characteristics of the OE/S process. Prepare a control matrix for some typical OE/S processes, including explanations of how business process control plans can accomplish OE/S operations and information process control goals. KEY TERMS INTRODUCED IN CHAPTER TEN order entry/sales (OE/S) process bar code readers picking ticket optical character recognition customer acknowledgment scanners bill of lading digital image processing systems packing slip customer credit check customer master data independent shipping authorization inventory master data independent customer master data maintenance sales order master data CHAPTER SYNOPSIS In business process analysis and design, we must carefully consider the business process as a whole—including all the interrelated parts that work toward the common purpose of meeting business process requirements. We follow this model in examining each of the business processes that enable organizations to successfully achieve their organizational goals. Accordingly, Chapters 10 through 15 will explore topics from the following possibilities: Process definition and functions. Organizational setting of the process.
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Technologies, including e-Business and enterprise systems, used to implement the process. Decision making supported by the information system. Logical process features. Logical database design. Physical process features. Control analysis applied to the process (including an examination of process goals). DISCUSSION GUIDE Since this chapter is the first application chapter, you might want to spend some time lecturing to establish the typical format and content of the application chapters. As each point is presented, you could pose questions and ask for answers to assigned Discussion Questions and Problems. The interweaving of lecture, discussion and problem solving should provide guidance and direction while varying the pace and intensity of the class. At this juncture in the course, we have found it beneficial to ask our students to prepare DFDs and flowcharts for a simple system. This reinforces concepts learned in Chapter 3. One useful way to bring an OE/S system to life is with a real-life OE/S. We have had a great deal of success with in-class demonstrations of the Accounting Plus sales order entry and shipment processes. In these notes we suggest places where you might make use of in-class demonstrations. LECTURE NOTES – CHAPTER 10
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Ch10-IM7ed - _ Chapter Ten The Order/Entry Sales (OE/S)...

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