Effective Communication November 22 - 2010 Sami Qassab Gautier Ben Westminster Kingsway College
Introduction “Communication is the heart of everything we do in any organization, poor communication is a huge problem for companies and individuals, causing low morale, poor performance and high staff turnover, If you want to be successful, it is worth learning about effective communication” ( Boyes, C 2010)
Contents The importance of effective communication Defining the communication Effective communication Effective transfer Effective understanding Communication Networks Definitions The differences
The importance of communication Motivating the staff Supporting the person in charge Staff will understand the task or their role Cost control Impacting inter-staff relations in a positive way Time saving Increasing the productivity of the business Enhance the quality of service to ensure customer satisfaction
What is Communication? “Communication is the process of sharing information, thought and feeling between staff, through speaking, writing or body language”. (Boyes, 2010) In order to communicate ideas or information, we must first of all transfer them; we must then ensure that the recipient understands this information.
How can we transfer?
- Spring '14
- Bug, Organizational studies, Boyes, And Communication Networks