The Leader’sTool KitHundreds of Tips and Techniques forDeveloping the Skills You NeedCy CharneyAmerican Management AssociationNew York•Atlanta•Brussels•Chicago•Mexico City•San FranciscoShanghai•Tokyo•Toronto•Washington, D.C.
Special discounts on bulk quantities of AMACOM books areavailable to corporations, professional associations, and otherorganizations. For details, contact Special Sales Department,AMACOM, a division of American Management Association,1601 Broadway, New York, NY 10019.Tel.: 212-903-8316. Fax: 212-903-8083.Web site: This publication is designed to provide accurate and authoritativeinformation in regard to the subject matter covered. It is sold withthe understanding that the publisher is not engaged in renderinglegal, accounting, or other professional service. If legal advice or otherexpert assistance is required, the services of a competent professionalperson should be sought.Library of Congress Cataloging-in-Publication DataCharney, Cyril.The leader’s tool kit : hundreds of tips and techniques fordeveloping the skills you need / Cy Charney.p.cm.Includes index.ISBN 0-8144-0847-8 (pbk.)1. Leadership.I. Title.HD57.7.C47562006658.4 092—dc2220050117882006 Cy CharneyAll rights reserved.Printed in the United States of America.This publication may not be reproduced,stored in a retrieval system,or transmitted in whole or in part,in any form or by any means, electronic,mechanical, photocopying, recording, or otherwise,without the prior written permission of AMACOM,a division of American Management Association,1601 Broadway, New York, NY 10019.Printing number10987654321
DEDICATIONI owe so much to my family for their love, support, and caring.No matter how hard the week isSerenity and joy take over when I have myWife RhonaChildren Daneal, Thalia, and DavinSon-in-Law DanAnd Grandchild YaelTogether each Friday night.May the Supreme RulerBless and protect themLook down and care for themAnd grant them peace and joy.
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ContentsPrefacexiAcknowledgmentsxiiiPART 1Leadership Fundamentals11Adversity: Coping with Tough Times32Authenticity63Change94Collaboration and Teamwork125Communicating for Clarity and Commitment166Communicating One-on-One207Communicating with Groups248Decision Making289Democratizing the Workplace3010Ethics3211Meetings3512Mistakes: Turning Adversity into Opportunity3713Mistakes: When Others Fail3914Planning4115Problem Solving4616Professionalism4817Teamwork5018Technology5319Ten Traits of Great Leaders56•Contents◆vii
PART 2Life and Career Management5920Balancing Your Life6121Career Development6722Learning and Self-Development7123Learning: Strategies for Senior Executives7324Life: Living Each Moment to the Fullest7725Replacing Yourself7926Setbacks: Overcoming Adversity in Your Career8127Values: A Personal Approach84PART 3Strategic Leadership8728Alliances8929Benchmarking9230Change: Influencing the Future9631