Lecture Outlines

Lecture Outlines - Lecture 1 Outline 1 Lecture 1 -...

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Unformatted text preview: Lecture 1 Outline 1 Lecture 1 - Competing with Operations (Chapters 1)- Breakeven Analysis (Supplement A) Objectives- To present a general introduction of operations management (OM) - To understand operations in terms of inputs, processes, outputs, information flows, suppliers, and customers. - To understand the strategic and tactical decisions made in OM - To highlight the challenges in OM - To solve some problems on productivity - To define operations strategy and to understand its characteristics - Identify the competitive priorities used in operations strategy - Understand the link between corporate strategy and operations strategy- To understand break-even analysis using both the graphic and algebraic approaches Operations Management The systematic design, direction, and control of processes that transform inputs into services and products for internals, as well as external, customers Processes can be linked together to form a supply chain interrelated processes within a firms and across different firms that produce a service or product to the satisfaction of the customers Lecture 1 Outline 2 A Process View The Supply Chain View - Core processes are sets of activities that deliver value to external customers - Supplier relationship process - New service/product development process Lecture 1 Outline 3- Order fulfillment process - Customer relationship process - Support processes provide vital resources and inputs to the core processes Support Processes Operations Strategy Specifies the means by which operations implements corporate strategy and helps build a customer-driven firm. Corporate strategy provides an overall direction that serves as the framework for carrying out all the organization's functions Lecture 1 Outline 4 Corporate Strategy - Environmental scanning - Developing core competencies - Workforce - Facilities - Market and financial know-how - Systems and technologies - Developing core processes - Global strategies Market Analysis - Market segmentation - Needs assessment - Service or product needs - Delivery system needs - Volume needs - Other needs Competitive Priorities...
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This note was uploaded on 02/14/2011 for the course MGSC 395 taught by Professor Zimmer during the Fall '10 term at South Carolina.

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Lecture Outlines - Lecture 1 Outline 1 Lecture 1 -...

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