Chapter 4 Review notes - Chapter 4 Review Exhibit 4-1...

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Chapter 4 Review Exhibit 4-1 Affect, Emotions, and Moods diagram P.135 Affec t – is a generic term that covers a broad range of feeling people experience, including both emotions and moods. Emotions - intense feelings that are directed at someone or something Moods - feeling that tend to be less intense that emotions and that lack a contextual stimulus The basic emotions and the basic moods (p.136) Positive Affect - a mood dimension that consists of specific positive emotions such as excitement, self assurance, and cheerfulness at the high end and boredom, sluggishness, and tiredness at the low end Negative Affect - a mood dimension that consists of emotions such as nervousness, stress and anxiety at the high end and relaxation, tranquility, and poise at the low end Positivity offset - the tendency of most individuals to experience a mildly positive mood at zero input ( when nothing in particularly is going on). The six essentially universally emotions – anger, fear, sadness, happiness, disgust, and surprise (P.136) Contentment – a mix of high positive affect and low negative affect Sadness – a mix of low positive affect and high negative affect Exhibit 4-2 The Structure of Mood (negative & positive) (p.137) pi- chart Affect intensity - individual differences in the strength with which individual experience their emotions Illusionary correlation – the tendency of people to associate two events when in reality there is no connection Source of Emotions and Moods ( personality, day of the week, weather, stress, social Activity, Sleep, Exercise, Age, and Gender) p.140 -142 Women more emotional than men As we get older , we experience fewer negative emotions Emotional Labor – a situation in which an employee expresses organizationally desired emotions during interpersonal transaction at work Emotional Dissonance – inconsistencies b/n the motions people feel and the emotions they project Felt emotion – an individual actual emotion
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Displayed emotion – emotions that are organizationally required and considered appropriate in a given job Surface acting – hiding ones inner feelings forgoing emotional expressions in response to display rules Deep Acting – trying to modify one’s true inner feelings based on display rules Affective event theory – a model that suggests that work place events cause emotional reactions on the part of employees, which then influence workplace attitudes and behaviors / theory attempts to explain the relationship between emotions and moods and job performance and satisfaction Emotional Intelligence (EI) p. 147-148 – the ability to detect and to manage emotional cues and information Emotional contagion – the process by which peoples’ emotion are caused by the emotion of others. OB
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Chapter 4 Review notes - Chapter 4 Review Exhibit 4-1...

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