cameron's memorandum

cameron's memorandum - MEMORANDUM TO: FROM: DATE: SUBJECT:...

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MEMORANDUM TO: David Zager, Owner/CEO Cartunes Car Stereo FROM: Cameron Brown, Customer Service Representative DATE: October 27, 2009 SUBJECT: Necessity of Skill Enhancement at Cartunes Here is the report requested in early October regarding the enhancement of basic customer service skills around the workplace at Cartunes Car Stereo. After extensive research and analyzation, it has been brought to attention that there needs to be some kind of improvement regarding customer service in our business. The results of the survey conducted confirmed these assumptions when it was found that a large percentage of our customer base was, in one way or another, unhappy about the level of professionalism they were receiving. The saying says “the customer is always right,” but we are clearly not abiding by this policy. There is, however, a simple solution to this problem. I have been researching the Dale Carnegie institute, and have found that it is proven statistically that it really works. After Lauren and I
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cameron's memorandum - MEMORANDUM TO: FROM: DATE: SUBJECT:...

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