COM107 Notes

COM107 Notes - Chapter3 Nonverbal Communication: messages...

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Chapter3 Nonverbal Communication : messages exchanged that are not made up of words; such as crying, smiling, pointing, staring. Tend to be interpreted based on our own personal experiences and the assumption that everyone shares those experiences - No one signal carries much meaning, but factors (gestures, posture, eye contact, movement) can be clustered together to form meaning. - Congruency: relationship btwn current and past patterns of behavior. o Example: “You don’t look good today” is comparing what a person looks like today with what she looked like in the past and how you usually perceive that person. To acquire nonverbal signals : 1) Innate Neurological Programs : reflexive nonverbal reactions to stimuli that were imbedded in us at birth; usually correlated with our “need drive” or survival drive. a. Example: ducking when something is being thrown at us so that we do not get hit 2) Cultural and Intercultural Behavior : reflective nonverbal behaviors from the culture which they were learned; all cultures possess different body languages a. Imitation b. Action Chain : behavioral sequence btwn 2 or more people where steps are taken to reach a communicative goal i. In American culture, being on time means arriving within 5 minutes of planned time of arrival. If someone from a different culture plans a meeting with an American, they may not know to arrive on time for respectful purposes and thus positive communication is lost and negative communication exists. Verbal and Nonverbal Relationships : 1) Substituting Relationship : Replacing meaning for action. a. Example : nodding your head “yes” instead of saying the words 2) Complementing Relationship : Simultaneous saying and doing; nonverbal message accompanies a verbal one a. Example : shaking your head “no” as you say the words 3) Conflicting Relationship : Physical movements contradict verbal messages. Usually it is more plausible to rely on nonverbal cues b/c they come more unconsciously than words do. a. Example : Saying “I didn’t do it” but turning bright red at the same time. b. Expectancy Violation Theory : If the norm of a communication activity is violated there will be predictable outcomes. i. Example : if a person comes to close to you when you are having a convo. with them you will usually look away and break eye contact b/c you feel uncomfortable. 4) Accenting Relationship : Employing a nonverbal message to emphasize a verbal one. a. Example : Poking someone in the shoulder while yelling at him or her to turn around. Body Communication : 1) Kinesics : study of communication through bodily movements a. Example: Communicating through gestures, facial expressions, and posture 2) Facsics : study of how the face communicates a. Depicts personality, interests, emotional states, and responsiveness b. FACS: Facial Action Coding System that gives information about how to read expressions and how often people are able to read them
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COM107 Notes - Chapter3 Nonverbal Communication: messages...

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