Unformatted text preview: ng n g Secur ity Plan Cr isis Manageme nt, Chapter 13 Facts Facts Emergency management may be defined as the process of preparing for, mitigating, responding to, and recovering from an emergency. Planning for emergencies must be part of any sport organization’s mission. Slips and falls are the #1 facility accident. What are some examples? What are some examples? ??????? Crisis Management Incidents Crisis Management Incidents Power blackout Sars threat – 10 billion in costs Terrorist attack Violent customer (OSHA) Suspicious package Death of a customer Electronic Fund Transfers (EFT’s) not processing on a given day 50% of employees do not show up on a given day Hurricane Disaster Plans •Crisis Team, Preparation, Shelters •Control Hotline, Emergency phones •Emergency generators, supplies, etc. •Recovery Plans-feeding, clean-up Crisis Management Crisis Management
Why is it important? Prevent lost lives Continue business Protect investors Reduce liability 3 essential questions 3 essential questions
Did you take reasonable precautions to prevent the crisis? 2. Were you prepared to respond? Was the response inappropriate? 3. How will you meet your customers’/employees’ needs if the facility was inoperable? 1. Types of Emergencies Types of Emergencies Localized medical emergencies Mass casualty situation (fire department, Spectator who suffers a heart attack Involves emergency medical service 911, police department) Catastrophic event (state police, national guard, national agencies; FEMA; Red cross) Bleacher or stadium collapse or building fire Involves various local agencies Earthquake during the World Series game Involves various local, state & national agencies Types of Risks: Types of Risks: Internal Threats
Drug and alcohol usage Labor disputes Low employee morale Legal disputes Loss of workforce Employee injuries Patron injuries Workplace violence Succession planning White collar crime Low inventory Theft External Threats Civil Unrest Tornado Espionage Missed deliveries Fire Flooding Govt. regulations Terrorism Environmental Hazards Poor media image Weather concerns Low supplies Lightning Firewalls Phone outage Informational Technology Threats Informational Technology Threats System failure Viruses Hardware failure Software malfunction Service provider problems Lost files Corrupt files Fire Wall Sample Threat Matrix Sample Threat Matrix
Minor Medium Likely Possibl Unlikely e B A E G D CF Significant A – A bad case of athlete’s foot is reported in the locker room
B – A player has been stealing from other players C – A hail storm hits during a tournament D – Cars are broken into in the parking lot during an event E – A person breaks their leg during an event F – A spectator slips on the sidewalk and is injured G – Lightning strikes during the event First Aid station Base medical stations Roving medics Emergency transportation Automatic external defibrillators Used for sudden cardiac arrest American Heart Assoc. says between 250,000 & 350,000 people die from cardiac arrest The single most important determinant to survival is the time from collapse to defibrillation. Each minute of delay decreases the chance of survival by 7 to 10%. The City of Coral Gables passed Ordinance 200721 regarding defibrillators in buildings. The Ordinance requires that defibrillators be installed in buildings within the City as follows: •Places of public assembly •Office buildings in excess of 20,000 sf •Gymnasiums, fitness centers, and indoor recreational centers in excess of 1,500 sf •Restaurants with more than 100 seats, indoor or outdoor •Commercial and retail spaces in excess of 35,000 sf •All hotels and motels •The Ordinance has inspection, installation, and training requirements. DEADLINE: All owners of existing buildings must comply with this ordinance within 180 days (early February, 2008), and all new buildings under construction should comply immediately... Agencies Agencies Federal Emergency Management Agency (FEMA) American Red Cross Occupation Safety & Health Administration (OSHA) United States Code Service Fire & Police depts. 9 Steps 9 Steps
1. 2. 3. Building a crisis management team (the team should be your senior members, decision makers; CEO, Facility manager, ) Information gathering: before, during and after each event Examining and ranking potential threats to prioritize response options 9 Steps contd. 9 Steps contd.
1. Developing specific plans of action What if it What if it is serious? OSHA Requirements OSHA Requirements
Minimum requirement for an emergency action plan Minimum Procedures for reporting a fire or other emergency Procedures Procedures for emergency evacuation and exit route Procedures assignments assignments Procedures to be followed by employees who will be left to Procedures operate critical equipment before they are forced to evacuate evacuate Procedure to account for all employees (and patrons) Procedures to be followed by employees performing rescue Procedures and medical duties Power outage is the common disaster businesses face
• • • • • • • • • • Sample Blackout Planning Sample Blackout Planning Regularly examine plans Does the plan examine both local and regional outages? Does the plan cover weather related outages versus a car crashing into a utility pole? Are any proposed alternate sites on the same power grid? Can the event function without out of towners who might be stranded at airports? Have you stockpiled food, water, medical supplies, flashlight, radio, batteries etc.? Have you installed and tested a gas powered generator? If computers are critical do they have their own uninterrupted power supply? Do you have business interruption insurance? Have you entered into a power renal contract to purchase power from an external supplier? Minimum requirements for a Fire Prevention Plan Fire
A list of all major fire hazards Proper storage and handling procedures for hazardous Proper materials materials An inventory of all the fire prevention equipment and An where they are stored where Procedures for accumulating, storing, and disposing Procedures combustible materials combustible Procedure for regular maintenance of safeguards on Procedure equipment that generate heat equipment Who is responsible for maintaining heat generating Who equipment or controlling fuel source hazards equipment 9 Steps Contd. 9 Steps Contd.
2. 3. 4. 5. Implementing the plan in a controlled environment. Dealing with the psychology and the trauma associated with a disaster. Crises management needs money. Preparation and execution – communication to staff Continuity management Crisis Documentation includes: Crisis Documentation Property contracts & operational records Accounting/tax records Current personal records Client records Financial records Insurance policies Critical reports Necessary manuals Critical computer files And any specially developed software that can be easily reproduced Phone Center Phone Center After a tragedy, family and friends will try to locate people Critical to have several phone lines available Counselors can also be called in to talk with family members. Policies need to be developed to prevent disclosing certain information Elements Inherent in a Continuity Elements Inherent in a Continuity Management Program
1. 2. 3. 4. 5. 6. 7. 8. Risk management Disaster recovery Supply chain management (with vendors) Health and safety management Knowledge management Emergency management Security protocols Crisis communication and public relations ...
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- Fall '10
- Emergency evacuation, 2. 3. 4. 5. 6. 7. 8, Crisis Management Incidents, Management Crisis Management