Motivation-Lecture

Motivation-Lecture - ratings by end of fourth quarter...

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Motivation What is Motivation? o Motivation determines o DIRECTION o INTENSITY o PERSISTENCE of effort Early Theories of Motivation Need Fulfillment o Maslow’s needs hierarchy theory o Theory X and Theory y o Herzberg’s two-factor theory o McClelland’s theory of needs Contemporary Motivation Theories o Work Characteristics o Job characteristics theory o Goal-setting theory o Self-efficacy theory o Equity theory o Organizational Justice o Expectancy theory
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Approaches to Job Design o Job rotation o Moving people from one specialized job to another o Job enlargement o Combining two or more specialized tasks (horizontal loading) to increase motivation o Job enrichment o Increasing level of responsibility and autonomy in a job (more responsibility for planning, execution, decision making and evaluation (vertical loading)
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SMART Goals o S pecific o M easurable o A chievable o R elevant o T ime-bound o Improve customer satisfaction o SMART: Achieve a minimum of 4.5 out of 5 in customer satisfaction survey
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Unformatted text preview: ratings by end of fourth quarter Self-Efficacy Theory o Refers to an individuals belief that s/he is capable of performing a task o Ways self-efficacy can be increased: o Enactive mastery gain experience o Vicarious modeling see someone else do the task o Verbal persuasion someone convinces you that you have the skills o Physical/emotional states Expanding the Concept of Equity: Organizational Justice o Distributive Justice o Was the outcome fair? o Procedural Justice o Was the process used to determine the outcome fair? o Interactional Justice o Was I treated with dignity and respect? Expectancy Theory Application o Expectancy o Will studying hard lead to good performance? o Instrumentality o Will good performance lead to a good grade? o Valence o Do I care about getting a good grade? Emerging Motivation Strategies o Alternative Work Arrangements o Flextime, Job sharing, Telecommuting o Employee Involvement...
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This note was uploaded on 02/15/2011 for the course BADM 066 taught by Professor Bailey during the Spring '07 term at GWU.

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Motivation-Lecture - ratings by end of fourth quarter...

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