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Assignment 4 - JRF - • How to improve the current process...

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Case 2 a. Most should be close-ended, but should allow customers to provide additional comments. Questions: Visit Frequency Food Quality The order taking process Delivery Speed Potential New Services Overall satisfaction b. Asking open-ended question in a group interview setting would enable the analyst to explore and discover new system requirements. Questions: Order taking process How the order is communicated to the cooks
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Unformatted text preview: • How to improve the current process • Customer feedback • Cook feedback c. Available: management reports, supplier invoice, cash register tapes Not available: written, formal mission statement, organization chart, business policy manual, or job descriptions d. Prototyping is the most likely method to be used JAD session is not cost prohibitive....
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