Crisis communication lecture notes

Crisis communication lecture notes - Risk and Crisis...

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Risk and Crisis Communications Notes Journalistic Perspective: During Crises, Media play important role in providing people with information. Media coverage shapes our perceptions of (or constructs) reality. Definition of crises: “. . . a serious threat to the basic structures or the fundamental values and norms of a social system, which-under time pressure and highly uncertain circumstances- necessitates making critical decisions” (Rosenthal,’t Hart, and Charles 1989, p. 10). Media rated more favorably during crises than at most other times (embedded links): BP Oil Spill 9/11 Economic Crisis:
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: Manmade vs. Natural Disasters: Both usually involve some degree of disruption in the Delivery of Vital Goods and Services and crises may be result of combination of natural and manmade forces. “Crises can have international, domestic, local, or organizational dimensions, or they can involve a mixture: for example, threat of nuclear war, an embargo on the export of oil or wheat to hostile countries, or unrestrained conflict in large, nonprofit institutions. Crises also can involve danger to the physical integrity of citizens, inflicting damage arbitrarily or selectively: for example, the hijacking of a train or the kidnapping of a prominent political or corporate leader. Crises can also emanate from a threat to employment and economic prosperity, the closing of a plant in a single- factory town, the closure of a mine in a coal region, or the sudden drop of investment in a 1. Natural Disasters: Earthquakes, Tsunamis, Hurricanes, Wildfires, Tornadoes 2. Manmade Disasters a) Industrial and Nuclear Accidents: Union Carbide in Bhopal, Chernobyl, BP Gulf Oil Spill; San Bruno, CA Gas Line Explosion . b) Aircraft and Marine Accidents: Plane Crashes, Shuttle Disasters; Boat and Ferry Accidents c) Starvation and Epidemics: Ethiopia d) Civil Unrest: Strikes in France and Greece e) Terrorist Acts: 9/11; OK City; TWA Lockerbie Bombing f) War: Gulf War, Iraq Invasion, Korea(s), Afghanistan With improved ability to predict oncoming natural and manmade disasters, what can be classified as an “Act of God” in present day? Risk Society Summary : “In advanced modernity, the social production of wealth is systematically accompanied by the social production of risks. Accordingly, the problems and conflicts relating to distribution in a society of scarcity overlap with the problems and conflicts that arise from the production, definition, and distribution of techno-scientifically produced risks” (Beck, 1992). Origins of Risk Communication:
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This note was uploaded on 02/15/2011 for the course RTV 3405 taught by Professor Sugar during the Fall '08 term at University of Florida.

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Crisis communication lecture notes - Risk and Crisis...

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