311_session_3_measures

311_session_3_measures - Measures: Capacity, Time, and More...

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Measures: Capacity, Time, and More BUAD311 Operations Management Session 3 1
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2 Analyzing Business Process Inputs Outputs Our purpose is to examine a transformation process from the perspective of flows. The unit being transformed is typically referred to as a job and can represent a Transformation Process
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3 Objectives How do we quantitatively evaluate a process? Capacity Time Other?
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4 Measure: Capacity Definition: The number of unit that can be processed per unit of time. Examples: A cashier can serve 20 customers per hour. The capacity of a web server is 30,000 hits per min. A doctor can perform 300 surgeries per year. A stove can cook 20 hamburgers per min or 0.33333 per second. It is a rate. (Note: Units are important!)
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Process Capacity Raw Material Cook Assemble Deliver Patties cook in 60 seconds; the stove holds 20 patties. Assembly of a hamburger takes 27 seconds per hamburger. 10 workers are available to assemble
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This note was uploaded on 02/15/2011 for the course BUAD 311 at USC.

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311_session_3_measures - Measures: Capacity, Time, and More...

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