Final Exam Notes

Final Exam Notes - 01:46 Dependency Power Base [Power...

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Unformatted text preview: 01:46 Dependency Power Base [Power Tactics] + Impression Management + Political Skill = Political behavior Defensive Behaviors Power Tactics from specific Power bases Coerciv e Reward Legitimate Expert Referent Pressur e Inspiration al Appeals Exchange Legitimacy Rationa l Persua sion Personal Appeal Ingratiati on Consult ation Coalition Impression management Conformity (ingratiation) Excuses Apologies Self-promotion Flattery (ingratiation) Favors Association (ingratiation) Conflict process: 1. Potential opposition or incompatibility Communication Structure Personal variables 2. Cognition and personalization Perceived and felt 3. Intentions Avoid Compete Accommodate Collaborate Compromise 4. Behavior 5. Outcome The negotiation process: 1. Preparation and planning (BATNA) 2. Definition of ground rules 3. Clarification and justification 4. Bargaining and problem solving 5. Closure and implementation Third-Party Negotiations: Mediator Arbitrator Councilor Consultant Resistance point - Target Point Organizational culture - a system of shared meaning of values (what's important), norms (member behavior) and beliefs (how things should work): Innovation and risk taking Attention to detail Outcome orientation People orientation Team orientation Aggressiveness Stability Creating and sustaining a culture: Socialization has three stages: prearival, encounter and metamorphosis The more formal, collective, fixed, serial and divesture is in the entry socialization the greater the chance of success. How employees learn culture: o Stories o Rituals o Material symbols o Language Creating an ethical organizational culture: o Be a visible role model o Communicate ethical explanations ethics o Provide ethical training o Visibly reward ethical acts and punish unethical ones o Provide protective mechanisms A Positive organizational culture focuses on: o Building on employee strengths o Rewarding more than punishing o Emphasizing vitality and growth Four cultural characteristics that tend to be evident in spiritual (nourishing) organizations: o Strong sense of purpose o Trust and respect o Humanistic work practices o Toleration of employee expression Selection: 1. Initial selection 2. Substantive selection i. Written tests ii. Performance-simulation tests 1. Work sample test 2. Assessment centers iii. Interviews 3. Contingent selection Methods of performance evaluation: Written essays Critical incidents Graphic rating scales Behaviorally Anchored Rating Scales (BARS) Forced comparisons (group order/individual) Six specific forces that are acting as stimulants for change:...
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Final Exam Notes - 01:46 Dependency Power Base [Power...

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