ISOM pwpt ch 4

ISOM pwpt ch 4 - 4-1BUSINESS DRIVEN TECHNOLOGYChapter Four:...

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Unformatted text preview: 4-1BUSINESS DRIVEN TECHNOLOGYChapter Four: Measuring the Success of Strategic Initiatives4-2Measuring the Success of Strategic InitiativesKey Performance Indicators (KPIs) Quantifiable measurements, agreed to beforehand, that reflect the critical success factors of an organization. They differ depending on the organization. A business may have as one of its KPIs the percentage of its income that comes from return customers. A university may have as one of its KPIs the KPI on graduation rate of its students. A Customer Service Department may have as one of its KPIs percentage of customer calls answered in the first minute. Whatever KPIs are selected, they must reflect the organization's goals, they must be key to its 4-3Measuring the Success of Strategic InitiativesEfficiency and effectiveness IT metrics are two ways to measure the success of IT strategic initiativesEfficiency IT metrics measure the performance of the IT system itself including throughput, speed, availability, etc.throughput, speed, availability, etc....
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ISOM pwpt ch 4 - 4-1BUSINESS DRIVEN TECHNOLOGYChapter Four:...

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