ISOM Lecture 3

ISOM Lecture 3 - Business Process • a standardized set of...

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Unformatted text preview: 9-16-10Business Process- • a standardized set of activities that accomplish a specific task, such as processing a customer’s order•Business Process Reengineering (BPR)– the analysis and redesign of workflow within and between enterprises–BPR is about finding opportunity for improvement–The purpose of BPR is to make all business processes best-in-class (as good as possible)–It includes, for each business process in need for an improvement, creating a diagram of the “As-Is” process and then creating a diagram of the “To-Be” process •Business Process Reengineering (BPR) – a simple example of finding opportunity using BPR• A company can improve the way it travels the road by moving from foot to horse and then horse to car• BPR looks at taking a different path, such as an airplane which ignore the road completely-Another example of finding opportunity using BPR• Radical and fundamentally new business processes enabled Progressive Insurance to slash the claims settlement from 31 days to four hours. to slash the claims settlement from 31 days to four hours....
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ISOM Lecture 3 - Business Process • a standardized set of...

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