ISOM Lecture 2

ISOM Lecture 2 - Chapter 3 Organizations can undertake...

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Chapter 3 •Organizations can undertake high-profile strategic initiatives including: –Supply chain management (SCM) –Customer relationship management (CRM) –Business process reengineering (BPR) –Enterprise resource planning (ERP) Supply Chain Management (SCM) – involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability Basic components of supply chain management include: Supply chain strategy •The strategy for managing all the resources required to meet customer demand for all products and services (e.g. Wal-Mart - Cost Minimization, Zara Supply chain partners •The partners chosen to deliver finished products, raw materials, and services including pricing, delivery, and payment processes along with partner relationship monitoring metrics (e.g. suppliers, suppliers’ suppliers, shipping partners) Supply chain operation •The schedule for production activities including testing, packaging, and œœœpreparation for
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ISOM Lecture 2 - Chapter 3 Organizations can undertake...

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