Conflict Lecture Notes

Conflict Lecture Notes - Conflict Lecture Notes...

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Conflict Lecture Notes Interpersonal Processes: Managing Conflict in Teams Conflict Process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about. Conflict Tipping Point
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Conflict Tipping Point What Triggers Conflict? Communication Misunderstandings, insufficient exchange of information Environment Physical, politics Structure Incompatible goals/rewards, task, competition for shared resources, unclear roles/responsibilities Relationship Variables Negative relationship history Differentiation Factors related to personal differences, e.g., personality, values/beliefs, culture Conflict Resolution Styles
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Conflict Example You are a manager of a small team of accountants. One of your analysts, Jane Wilson, has applied to get reimbursement for the cost of an evening MBA program specializing in organizational behavior. The bank encourages employees to seek advanced degrees on a part time basis. Two approvals are necessary for reimbursement – yours and that of the HR training manager, Kathy Gordon. The manual states that reimbursement will only be given if the course is reasonably job related. Kathy rejects that application claiming that a course in OB is not related to the accounting analyst position. She will only approve
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This note was uploaded on 02/16/2011 for the course BADM 066 taught by Professor Bailey during the Fall '07 term at GWU.

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Conflict Lecture Notes - Conflict Lecture Notes...

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