S V Nathan - Deloitte - Understanding the Dynamics of...

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Understanding the Dynamics of Employee Retention S V Nathan, VP HR @ Castalia ’07 - GIM
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2 Agenda :- Why should we care about attrition ? Some economic considerations An engaged employee Deloitte talent management framework Generational Considerations The Deloitte Difference Questions ?
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Why should we care about Retention ?
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4 Economics of Competitiveness Simple truth "Competitiveness" is relative and "Price" is what the market will bear Cost based Leadership Easy to achieve, Difficult to sustain Needs constant reinvention of the Business model, reengineering Quality based Leadership Difficult to achieve, relatively easy to sustain Innovation based Leadership Challenging to achieve, challenging to sustain
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5 The Short Run - issues and action agenda Organization Managing Salary Costs (absolute) Managing Cost of Attrition (Cash cost and Opportunity Cost) Optimizing Cost per capita - Scale Span Skills
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6 Cost of replacement of a Knowledge Worker A B D C Net Revenue  from a fully  productive  Employee  G J Net Income Lost Learning curve for  employee Net  Revenue  from a new  Employee  F E Recruitment  cost  Un-recovered salary of employee P O L Rs. Months Month 6 Month 8 Month 12 Salary Employee’s salary recovered from  his contribution
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Outsourcing : A Strategic Choice….Now What of Tomorrow? What will be the contours of the Outsourcing industry, in its "Maturity" phase ? How will Organizations move up the Value chain? Competing countries - can they scale up in numbers and expertise to effectively challenge India ? How long can a 15 % 20 % Salary hike be sustained ? The Appreciating Rupee ?? The next T rough – When ? – What will be different from 2001 ?
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This note was uploaded on 02/17/2011 for the course MARKETING 101 taught by Professor Assadi during the Spring '08 term at UMass (Amherst).

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S V Nathan - Deloitte - Understanding the Dynamics of...

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