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INFO FINAL REVIEW Chapter 13: Creating Collaborative Partnerships through E-business E-commerce: the buying and selling of goods and services over the Internet E-business: the conducting of business on the Internet, not only buying and selling, but also serving customers and collaborating with business partners. The challenge of e- business is integration E-business model: an approach to conducting electronic business by which a company can become a profitable business on the Internet --Security concerns Hackers: least of a company’s worries Insiders: account for up to 75% of all security breaches Passwords: first and last line of defense Known software flaws: perhaps the most preventable General inattention to security: not always the most pressing issue --Taxation --Consumer protection Unsolicited goods and communication Illegal or harmful goods, services, and content Insufficient information about goods or their suppliers Invasion of privacy Cyberfraud Convenience goods: the basics of life (groceries) Specialty goods: highly valued goods purchased infrequently (car) Business-to-business (B2B): applies to businesses buying from and selling to each other over the Internet (ex—, Covisint) * This is the dominant e-business force—80% of Internet activity * B2B relations are more complex and have higher security needs because of the volume of transactions this market generates + Managing inventory more efficiently + Adjusting more quickly to cutomer demand + Getting products to market faster + Cutting the cost of paperwork + Obtaining lower prices on supplies Business-to-consumer (B2C): Applies to any business that sells its products or services to consumers over the Internet (ex—,, + Access to a wider selection of products and services + Access to products at lower costs +Convenience for transactions or for obtaining information (saves time) Advantages of a B2B or a B2C e-business web site: o Reduce operational costs o Increase efficiency from a rise in precision and speed o Offer access to local, national, and international markets
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o Offer personalized products and services o Allow specialized marketing Difference between B2B and B2C E-Business: Consumer-to-business (C2B): Applies to any consumer that sells a product or service to a business over the Internet (ex— Consumer-to-consumer (C2C): Applies to sites primarily offering goods and services to assist consumers interacting with each other over the Internet (ex— Coopetition: When a company cooperates with its competititon Cybermediary: intermediator in e-business E-marketplaces: interactive business communities providing a central market space where multiple buyers and sellers can engage in e-business activities * Primary goal is to increase market efficiency by tightening and automating the relationship between buyers and sellers * E-marketplace environment favors buyers more than sellers because buyers
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