Lashundra Jones_MT221_Unit 5 Assignment

Lashundra Jones_MT221_Unit 5 Assignment - T he Impact of...

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The Impact of Communication Styles on Customer Services1 The Impact of Communication Styles on Customer Service Lashundra Jones MT221-01 Kaplan University Professor Bourne August 29, 2010
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The Impact of Communication Styles on Customer Services2 The Impact of Communication Styles on Customer Services Communication can be verbal or nonverbal. I t can also have different styles. These different styles can affect the way we treat our customers. Even the smallest of businesses can be challenged when it comes to communication styles and customer service. Our communication styles will have a tremendous impact on our customer satisfaction. But we have to also remember that the way we communicate is just as important for our internal customer just as it is for our external customers. If an employee is not happy or satisfied with their position or duties, their negative thinking can trickle down on to our customers. Our communication styles affect how others react to and perceive us. Knowing the different styles of communication can help create a
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Lashundra Jones_MT221_Unit 5 Assignment - T he Impact of...

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