1. Introduction - ADM 3301 ~ Rim Jaber 1 Introduction to...

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Unformatted text preview: ADM 3301 ~ Rim Jaber 1 Introduction to PRODUCTION AND OPERATIONS MANAGEMENT Chapter 1 : Operations and Productivity Chapter 2: Operations Strategy in a Global Environment ADM 3301 ~ Rim Jaber 2 Operations Management Operations and Productivity Chapter 1 ADM 3301 ~ Rim Jaber 3 Outline What Is Operations Management? Organizing To Produce Goods And Services Why Study OM? What Operations Managers Do How This Book Is Organized ADM 3301 ~ Rim Jaber 4 Outline - Continued The Heritage Of Operations Management Exciting New Trends In Operations Management Operations In The Service Sector Differences Between Goods And Services Growth Of Services Service Pay ADM 3301 ~ Rim Jaber 5 Learning Objectives When you complete this chapter, When you complete this chapter, you should be able to: you should be able to: Identify or Define: Identify or Define: Production and productivity Production and productivity Operations management (OM) Operations management (OM) What operations managers do What operations managers do Services and Goods Services and Goods ADM 3301 ~ Rim Jaber 6 Learning Objectives When you complete this chapter, When you complete this chapter, you should be able to: you should be able to: Describe or Explain : Describe or Explain : A brief history of operations A brief history of operations management management Career opportunities in operations Career opportunities in operations management management The future of the discipline The future of the discipline ADM 3301 ~ Rim Jaber 7 What Is Operations Management? Production is the creation of goods and services Operations management (OM) is the set of activities that creates value in the form of goods and services by transforming inputs into outputs ADM 3301 ~ Rim Jaber 8 • Transformations: – Physical transformations--manufacturing – Locational transformations--transportation – Exchange operations--retailing – Storage operations--warehousing – Physiological operations--health care – Informational transformations-- telecommunications ADM 3301 ~ Rim Jaber 9 Organizing to Produce Goods and Services To create goods and services, all organizations require three essential functions: Marketing Production/operations Finance/accounting ADM 3301 ~ Rim Jaber 10 • Marketing – Gets customers – Generates demand • Operations – creates the goods or services • Finance/Accounting – Obtains funds – Tracks money © 1995 Corel Corp. ORGANIZATIONAL FUNCTIONS ADM 3301 ~ Rim Jaber 11 Functions - Bank Operations Finance/ Accounting Marketing Check Clearing Teller Scheduling Transactions Processing Security Commercial Bank © 1984-1994 T/Maker Co. ADM 3301 ~ Rim Jaber 12 Functions - Airline Operations Finance/ Accounting Marketing Ground Support Flight Operations Facility Maintenance Catering Airline © 1984-1994 T/Maker Co. ADM 3301 ~ Rim Jaber 13 Functions - Manufacturer Operations Finance/ Accounting Marketing Production Control Manufacturing Quality Control Purchasing Manufacturing ADM 3301 ~...
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This note was uploaded on 02/18/2011 for the course ECON 101 taught by Professor Professor during the Spring '11 term at American University of Antigua.

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1. Introduction - ADM 3301 ~ Rim Jaber 1 Introduction to...

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