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ISP8_Coaching_Employees[1]

ISP8_Coaching_Employees[1] - ISP 8 Coaching Employees In...

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ISP 8: Coaching Employees In this exercise you will role-play a coaching situation. 1. Find a volunteer to role-play. 2. Review the Key Behaviors for Day-to-Day Coaching. 3. You will role-play the manager while the volunteer acts as the employee. A second volunteer can act as an observer if desired. 4. Select a real life, work-related problem for practice. Explain it to the volunteer and tell them how to act. 5. If desired, repeat entire exercise using Key Behavior for Dealing with a Rule Violation. 6. Answer the questions that follow: 1. What is the most difficult part of coaching? I think that when someone makes a mistake it is hard to put things in behavioral terms instead of tying it directly to the offender, especially if it is a repeat offense. Sometimes it’s hard to listen because you know why the mistake was made usually but sometimes the offender will not own up to it. When that happens it is very hard to not lose your head. Coming up with steps is sometimes hard if the offender does not think they really did anything wrong as well.
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