Chapter 13, 14,15,10_Exam 2

Chapter 13, 14,15,10_Exam 2 - Chapter 13 Angie Clark...

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Chapter 13 Angie Clark –merchandising manager JC Penney in DC. Making 32G plus bonus VS Andreas Drauschke –floor supervisor in Germany largest dept store makes 28G plus bonus/holiday pay. Angie works 44 hrs, 7 days a week, sometimes weekends. Andreas works 37 and barely weekends. Germany has an obsession to keep short hours. Clark has no problem staffing her store of weekends, which reflects the American attitude that work is more important the leisure. This shows misconception that everyone wants more money. Fact: - Motivation is situation-specific - High employee performance requires ability and support as well as motivation - Young people today are more unorthodox, rebellious, and have different values than baby boomers; but aren’t necessarily less motivated - People are more sensitive to relative differences than to absolute differences - Not everyone values a challenging job Motivation willingness to exert persistent and high level of effort toward organizational goals, conditioned by the effort’s of effort toward organizational goals, conditioned by the effort’s ability to satisfy some individual need. Maslow’s Hierarchy of Needs 1. Physiological 2. safety 3. belongingness 4. esteem 5. self-actualization ERG Theory Proposed by Clayton Alderfer. Condensed version of Maslows. Argued there are three groups of core needs: A) Existance—concerned w/providing our basic material existence requirements B) Relatedness—the desire we have for maintaining interpersonal relationships C) Growth—an intrinsic desire for personal development ERG does not assume that lower needs to be gratified before one can move on. Theory of Manifest Needs Henry Murray---multiple needs motivate behavior simultaneously rather than in some order. 1) Needs have two components—direction and intensity 2) Identified more than 20 needs that people can possess: achievement, affiliation, autonomy, change, order and power 3) Contrast to Maslow, he believed most needs were learned, not inherited
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Learned Needs Theory David McClelland—studied 3 learned needs that he thought are important sources of motivation. They are acquired from the culture of a society 1) Need for Achievement- (nAch): the drive to excel, to achieve in relation to a set of standards, to strive to succeed. (begins early in life-kids books etc) 2) Need for affiliation- (nAff): the desire for friendly and close interpersonal relationships 3) Need for power-(nPow): The need to make others behave in a way that they wouldn’t otherwise Achievers prefer Jobs that offer Personal responsibility Feedback Moderate Risks Douglas McGregor X they dislike work therefore must be controlled, avoid responsibility Y view work like rest or play,have self control/direction, seek responsibility Motivation-Hygiene Theory Frederick Herzberg—intrinsic factors are related to job satisfaction, whereas distinctextrinsic factors are associated with dissatisfaction. -
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This note was uploaded on 04/04/2008 for the course EBE 372 taught by Professor Genco during the Spring '08 term at Rutgers.

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Chapter 13, 14,15,10_Exam 2 - Chapter 13 Angie Clark...

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