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notes 4 - Defensive – prejudge message already know...

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Communication Public Speaking Lecture by Christine Moore External obstacles – can be dealt with Message overload Message complexity Noise Internal obstacles Thoughts and feelings that intrude on our attention Anything interrupting the listening process Daydreaming, illness, fatigue, etc. Scriptwriting – drafting a response instead of listening
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Unformatted text preview: Defensive – prejudge message, already know information – against values Cultural differences impact how we listen Internal obstacles Preoccupation Prejudgment Reacting emotionally Active listeners Set listening goals Listen for main ideas Watch for speakers nonverbal cues...
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