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Unformatted text preview: Defensive prejudge message, already know information against values Cultural differences impact how we listen Internal obstacles Preoccupation Prejudgment Reacting emotionally Active listeners Set listening goals Listen for main ideas Watch for speakers nonverbal cues...
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This note was uploaded on 02/20/2011 for the course COMM 251 taught by Professor Christinemoore during the Spring '09 term at Boise State.
- Spring '09