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Discussion Question 5 - this could be avoided 3 The new...

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United They Stand 1.) The faults of the old system were that there were too many people involved in handling a claim so sometimes the ball would get dropped. A Supervisor would get a bunch of claims from a clerk in the office, the Supervisor would then organize the claims and hand them out to technicians to go and fix the problem, then the technicians would have to return a slip to the clerk saying that the repairs were completed and how much it cost. So in this scenario many people are involved and it takes more time to get to a job. 2.) Yes the databases now changed because they now all would be connected to one another. Unlike before none of the databases were connected, so if someone was in database “A” and the information of their job being completed was entered in database “B” no one would know if the job had been completed. So now with the databases being connected
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Unformatted text preview: this could be avoided. 3.) The new system has several benefits. One benefit as mentioned before is that all the databases are connected to one another. The next benefit is that when a problem is called in by a customer it automatically shows up on the technicians computer in the truck and then the technician after the job is done can electronically through his computer in the truck can fill out the job report. The final benefit of this new system is that really cuts down on response time. People would on average be out of power for one week before the new system, now they are only out of power for one or two days. 4.) It is important that users are not aware of the disparate databases because they really are the owners and they most likely would not have wanted to spend the money for this new system. However they would appreciate it now that they are saving $1.2 million....
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