385 slides

385 slides - • 2 queues and 2 servers • VIP Turtle Card...

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The Thirsty Turtle Melissa Brenner, Gillian Darr, Michael Griswold, Rachel Kotlove, Karena Miller
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Introduction Restaurant and Bar Route 1, College Park, MD 15,000 square feet; ___ capacity 2 years old Italian and American Cuisine Owners: Tommy King , Alan Wanuck, and Tom Hall
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Process Flow Diagram #1
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Process Flow Diagram #2
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Start Enter line at Thirsty Turtle Present Identification to bouncer #1 Is the person 21? Cover payment given to Bouncer #2 Change given Receive a stamp from bouncer #3 Finish Leave or be turned over to police Yes N o Inventory Inventory 1 sec. 6 sec. 15 sec.
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STRENGTHS Versatility Size: 1500 square ft with 175 seats in the dining area and a capacity of 999 Environment: Different rooms cater to different clientele. Extensive menu: Italian and American Cuisine Competitive Pricing Strategies
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WEAKNESSES Lines due to bottle necks at the entrance Crowding creates barriers to service flow Inefficient drink service to restaurant guests Failure to establish customer identity
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RECOMMENDATIONS Queues
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Unformatted text preview: • 2 queues and 2 servers • VIP Turtle Card at one one of the queues Start Enter line at Thirsty Turtle Check ID bouncer #1 and get stamped Is the person 21? Cover payment given to Bouncer #2 Change given Exit queuing system Yes No Inventory Inventory 7 sec. 15 sec. Start Enter VIP/ Stamp line at Thirsty Turtle Check ID bouncer #1 and get stamped Is the person 21? Inventory 7 sec. No Cover payment given to Bouncer #2 Yes Inventory 15 sec. Change given Finish RECOMMENDATIONS • Move hostess stand • Avoids inefficiencies and potential wait times • Use of both bars for drink orders • Reduces waiting time for the customer • Condiments already on table • Reduces waiting time for the customer RECOMMENDATIONS • Automating inventory levels for food • Better forecasting of demand • Automating employee inventory sheets • Better precision in liquor and beer orders • Making the roof a third floor • More consistent with competitors • Add capacity...
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This note was uploaded on 02/22/2011 for the course BMGT 385 taught by Professor Elmaghraby during the Fall '09 term at Maryland.

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385 slides - • 2 queues and 2 servers • VIP Turtle Card...

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