BMGT-16[1]

BMGT-16[1] - Performance Assessment What gets measured gets...

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Performance Assessment “What gets measured gets rewarded; what gets rewarded gets done.” Role of performance measures (metrics) Monitoring Controlling Directing
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Role of Performance Measures Monitoring Monitor actual system performance The closer to real-time the better Controlling Compare performance to standards (goals) Adjust as necessary to achieve or exceed standards Directing Motivation and reward
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Typical Logistics Performance Metric Categories Cost management Customer service Quality (logistics) Productivity Asset Management
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Common Inventory Metrics Inventory Inventory to sales ratio Average inventory/annual sales $40 mil/$120mil Inventory turnover Annual sales/average inventory $120 mil/$40 mil = 3
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Common Customer Service Metrics Performance cycle time Performance cycle consistency Fill rate Item fill rate Line fill rate Value fill rate Order fill rate Table 16.1 in text is a complete list of all key metrics
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BMGT-16[1] - Performance Assessment What gets measured gets...

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