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Chapter15 - 70-270 MCSE Guide to Microsoft Windows XP...

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70-270: MCSE Guide to Microsoft Windows XP Professional Second Edition, Enhanced Chapter 15: Troubleshooting Windows XP
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Guide to MCSE 70-270, Second Edition, Enhanced 2 Objectives Understand the general principles of troubleshooting Use troubleshooting tools Troubleshoot installation and printer problems Troubleshoot RAS and network problems Troubleshoot disk problems and other issues Apply services packs and hot fixes Understand the use of Microsoft troubleshooting references
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Guide to MCSE 70-270, Second Edition, Enhanced 3 General Principles of Troubleshooting Take action to resolve issues at hand as quickly as possible Troubleshooting Art and science Systematically diagnosing and eliminating problems in computer system Usually fairly tedious process
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Guide to MCSE 70-270, Second Edition, Enhanced 4 Collect Information Can never have too much information Information is best weapon: For resolving problems For preventing them in the first place Information areas: System (hardware and software) Previous troubleshooting, maintenance, and configuration activities Current problem
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Guide to MCSE 70-270, Second Edition, Enhanced 5 Collect Information (continued) Preventive maintenance Computer information file (CIF) Detailed information about hardware and software products that make up computer Not just a single file Ever-expanding accumulation of data sheets sorted into related groupings Should be stored in protected area
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Guide to MCSE 70-270, Second Edition, Enhanced 6 Collect Information (continued) Computer information file (CIF) Should be accessible in event of an emergency Constructing CIF from scratch is a lengthy process CIF information: Platform, type, brand, and model number of each component Complete manufacturer specifications
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Guide to MCSE 70-270, Second Edition, Enhanced 7 Collect Information (continued) CIF information: Configuration settings, including jumpers and dip switches, as well as what each setting means Manual, user’s guide, or configuration sheets Version of BIOS, driver software, patches, fixes, and so on, with floppy copies Printed and floppy copies of all parameter and initialization files
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Guide to MCSE 70-270, Second Edition, Enhanced 8 Collect Information (continued) CIF information: Detailed directory structure printout Names and versions for all installed software Network-assigned names, locations, and addresses Status of empty ports or slots, upgrade options, or expansion capabilities System requirements, such as the manufacturer’s listed minimum system requirements for its operating system, drivers, applications, hardware, etc.
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Guide to MCSE 70-270, Second Edition, Enhanced 9 Collect Information (continued) CIF information:
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