Chapter15 - 70-270: MCSE Guide to Microsoft Windows XP...

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Unformatted text preview: 70-270: MCSE Guide to Microsoft Windows XP ProfessionalSecond Edition, EnhancedChapter 15: Troubleshooting Windows XPGuide to MCSE 70-270, Second Edition, Enhanced2ObjectivesUnderstand the general principles of troubleshootingUse troubleshooting toolsTroubleshoot installation and printer problemsTroubleshoot RAS and network problemsTroubleshoot disk problems and other issuesApply services packs and hot fixesUnderstand the use of Microsoft troubleshooting referencesGuide to MCSE 70-270, Second Edition, Enhanced3General Principles of TroubleshootingTake action to resolve issues at hand as quickly as possibleTroubleshootingArt and scienceSystematically diagnosing and eliminating problems in computer systemUsually fairly tedious processGuide to MCSE 70-270, Second Edition, Enhanced4Collect InformationCan never have too much informationInformation is best weapon: For resolving problemsFor preventing them in the first placeInformation areas: System (hardware and software)Previous troubleshooting, maintenance, and configuration activitiesCurrent problemGuide to MCSE 70-270, Second Edition, Enhanced5Collect Information (continued)Preventive maintenanceComputer information file (CIF)Detailed information about hardware and software products that make up computerNot just a single fileEver-expanding accumulation of data sheets sorted into related groupingsShould be stored in protected areaGuide to MCSE 70-270, Second Edition, Enhanced6Collect Information (continued)Computer information file (CIF)Should be accessible in event of an emergencyConstructing CIF from scratch is a lengthy processCIF information:Platform, type, brand, and model number of each componentComplete manufacturer specificationsGuide to MCSE 70-270, Second Edition, Enhanced7Collect Information (continued)CIF information:Configuration settings, including jumpers and dip switches, as well as what each setting meansManual, users guide, or configuration sheetsVersion of BIOS, driver software, patches, fixes, and so on, with floppy copiesPrinted and floppy copies of all parameter and initialization filesGuide to MCSE 70-270, Second Edition, Enhanced8Collect Information (continued)CIF information:Detailed directory structure printoutNames and versions for all installed softwareNetwork-assigned names, locations, and addressesStatus of empty ports or slots, upgrade options, or expansion capabilitiesSystem requirements, such as the manufacturers listed minimum system requirements for its operating system, drivers, applications, hardware, etc.Guide to MCSE 70-270, Second Edition, Enhanced9Collect Information (continued)CIF information:Warranty information, such as service phone numbers and e-mail addresses, and support Web sites...
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This note was uploaded on 02/22/2011 for the course CIS 2149 taught by Professor Jweaver during the Spring '11 term at A.T. Still University.

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Chapter15 - 70-270: MCSE Guide to Microsoft Windows XP...

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