Ch1. 11 - Performance Management_w

Ch1. 11 - Performance Management_w - MGMT 321 Performance...

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1 MGMT 321 Performance Management and Appraisal Chapter 11
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2 Case: Whitney and Company 1. What are your impressions of Whitney’s orientation training? Training needs analysis Training delivery 2. What should Whitney do to improve their customer service training? 3. How should Whitney evaluate the effectiveness of their training program?
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3 Learning Objectives After you have read this chapter, you should be able to: Identify the components of performance management systems. Distinguish between performance management and performance appraisal, and between job criteria and performance standards. Explain the administrative and developmental uses of performance appraisal. Describe the advantages and disadvantages of multisource (360°) appraisals. Discuss the importance of training managers and employees about performance appraisal, and give examples of several rater errors. Identify several concerns about appraisal feedback and ways to make it more effective.
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4 Nature of Performance Management Processes used to identify, encourage, measure, evaluate, improve, and reward employee performance Provide information to employees about their performance. Clarify organizational performance expectations. Identify the development steps that are needed to enhance employee performance. Document performance for personnel actions. Provide rewards for achieving performance objectives.
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5 Performance Management Linkage Figure 11–1
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Performance Management and Performance Appraisals Performance Management Processes used to identify, encourage, measure, evaluate, improve, and reward employee performance. Performance
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Ch1. 11 - Performance Management_w - MGMT 321 Performance...

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