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Unformatted text preview: to the receptionist or by email. Customer information including address and phone number must be collected along with the desired service to be performed. At the customer location, an estimate is made based on services to be provided. A date and time for the service is scheduled based on crew availability. Employees are assigned to each appointment. The service is performed by the projected due date. A bill is delivered to the client. Upon receipt of the bill payment, the clients account is updated to show past and current transactions. Note that some services are of a recurring nature. For example, a customer may sign up for Full season lawn care service. Once such a contract is signed, it means that Greenlawn crew will visit the customer site on several occasions over the course of the semester to perform things such as mowing, seeding, dethatching, fertilizing etc....
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This note was uploaded on 02/21/2011 for the course MIS 310 taught by Professor Staff during the Spring '08 term at George Mason.
- Spring '08