Cost 13-15 - cycle time/new produc Learning &...

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P13-15 1 Strategic Objective Measure Financial: Increase revenue from new products % of revenue from ne Decrease oper. Exp. Oper. Exp. Increase ROI ROI Decrease coll. Period for acct. rec. Avg. Collection period Customer: Increase customer satisfication Satisfaction index Increase customer acquisition Number of new custo Process: Decrease rework % units reworked Decrease cycle time for develop. Of new products
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Unformatted text preview: cycle time/new produc Learning & Growth: Increase implem. Of employee suggestions Number of implement Increase acces of key employees to cust. And product info % of employees with Increase employee morale Satisfaction index Increase employee productivity Output/day Increase employee skills prerequisites ew products d mers cts ted suggestions key info access...
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Cost 13-15 - cycle time/new produc Learning &...

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