BUS410Fall2010HW1112NA

- BUS 410 Home Work Name MULTIPLE CHOICE Choose the one alternative that best completes the statement or answers the question 1 A well designed

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BUS 410, Home Work, Chapters 11, 12 Name___________________________________ MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) A well - designed ESS will allow management to 1) A) have greater span of control. B) assign lower levels of management greater control. C) reduce their need to review lower levels of operation. D) all of the above. 2) Expertise and experience of organizational members that has not been formally documented best describes 2) A) wisdom. B) information. C) data. D) tacit knowledge. 3) What is meant by the statement "knowledge is sticky"? 3) A) Knowledge is hard to move. B) Knowledge is universally applicable. C) Knowledge works only in certain situations. D) Knowledge is intangible. 4) Which type of model is used to help managers use historical data to estimate future conditions and sales figures resulting from these conditions? 4) A) optimization B) sensitivity analysis C) statistical D) forecasting 5) You are advising a multimedia company on the best type of knowledge management system to help them archive digital video and sound clips. Which of the following will suit their needs? 5) A) enterprise content management system B) digital asset management system C) knowledge network system D) VRML system 6) It is unlikely you could represent the knowledge in the Encyclopedia Britannica with an expert system because: 6) A) there is no one expert who understands all the material contained within the encyclopedia. B) the knowledge changes radically over a short time. C) not all the knowledge in the encyclopedia can be represented in the form of IF - THEN rules. D) the knowledge is too general. 7) Which of the following was NOT a challenge Eastern Mountain Sports was facing in its management information systems and decision making? 7) A) Employees had to craft most management reports by hand. B) Data was stored in unconnected sources. C) Data was not being acquired by the proper channels. D) Managers were unable to make good decisions about stocking stores. 1
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8) In order, which are the value - adding steps in the knowledge business value chain? 8) A) acquire, store, disseminate, apply, feedback B) data and information acquisition, acquire, store, disseminate, apply C) acquire, disseminate, apply, feedback, management and organizational activities D) data and information acquisition, store, disseminate, feedback, apply 9) Which of the following is NOT a Web 2.0 tool firms are using to foster collaboration? 9) A) blogs B) intranets C) wikis D)
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This note was uploaded on 02/23/2011 for the course OM 300 taught by Professor Bobsanders during the Spring '11 term at Essex County College.

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- BUS 410 Home Work Name MULTIPLE CHOICE Choose the one alternative that best completes the statement or answers the question 1 A well designed

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