Chapter 2 - Chapter2:GlobalEBusiness:...

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Produced by Dr. Brian Janz 1 Chapter 2: Global E‐Business: How Businesses Use Informa<on Systems Part 1: Objec<ves and Business Processes Learning Objec<ves DeFne and describe business processes and their rela<onship to informa<on systems Evaluate the role played by systems serving the various levels of management in a business and their rela<onship to each other Explain how enterprise applica<ons, collabora<on and communica<on systems, and intranets improve organiza<onal performance Assess the role of the informa<on systems func<on in a business
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Produced by Dr. Brian Janz 2 Business Processes and Informa<on Systems (IS) Business processes: Workflows of material, informa<on, knowledge Sets of ac<vi<es, steps May be <ed to func<onal area or be cross‐ func<onal Businesses: Can be seen as collec<on of business processes Business processes may be assets or liabili<es Business Processes and IS Examples of func<onal business processes Manufacturing and produc<on Assembling the product Sales and marke<ng Iden<fying customers Finance and accoun<ng Crea<ng ±nancial statements Human resources Hiring employees
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Produced by Dr. Brian Janz 3 Figure 2-1 Fulfilling a customer order involves a complex set of steps that requires the close coordination of the sales, accounting, and manufacturing functions. Business Processes: The Order Fulfllment Process Business Processes and IS In±orma<on technology enhances business processes in two main ways: Increasing efficiency o± exis<ng processes Automa<ng steps that were manual Enabling en<rely new processes that are capable o± trans±orming the businesses Change flow o± in±orma<on Replace sequen<al steps with parallel steps Eliminate delays in decision making
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4 Chapter 2: Global E‐Business: How Businesses Use Informa<on Systems Part 2: Types of Informa<on Systems Types of Business IS: Transac<on Processing Systems (TPS) Perform and record daily rou<ne transac<ons necessary to conduct business Examples: sales order entry, payroll, shipping Allow managers to monitor status of opera<ons Serve opera<onal levels
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This note was uploaded on 02/24/2011 for the course MIS 7650 taught by Professor Janz during the Spring '11 term at U. Memphis.

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Chapter 2 - Chapter2:GlobalEBusiness:...

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