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Unformatted text preview: rocess monitoring and analy6cs • To verify process performance has improved and measure impact of process changes on key business performance indicators • Total Quality Management (TQM) • Fine‐tuning business processes to improve quality in their products, services, and opera6ons • The earlier in the business cycle a problem is eliminated, the less it costs the company • Quality improvements raise level of product and service quality as well as lower costs • Everyone is expected to contribute to improvement of quality • Focuses on con6nuous improvements rather than drama6c bursts of change • Produced by Dr. Brian Janz • 4 TQM (con6nued) • Six sigma: – Speciﬁc measure of quality – 3.4 defects per million opportuni6es – Uses sta6s6cal analysis tools to detect ﬂaws in the execu6on of an exis6ng process and make minor adjustments • Systems as Planned Organiza6onal Change • Informa6on systems support quality improvements by helping ﬁrms: – Simplify products or processes – Make improvements based on customer demands – Reduce cycle 6me – Improve quality and precision of design and produc6on – Meet benchmarking standards • Benchmarking: Secng strict standar...
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- Spring '11