what facts to gather

what facts to gather - What Facts to Gather? Knowing what...

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What Facts to Gather? Knowing what facts you want to gather is crucial to effective fact gathering. When a people do not know what they are looking for but attempt to learn everything they can, in effect “to gather all of the facts”, they embark on endless and often fruitless effort. Knowing what facts not to gather is just as important as knowing the facts that are needed. There is a pattern to fact gathering that is particularly helpful during process improvement. It makes use of the standard journalism questions: what, where, when, why, who and how. This pattern focuses on the information that is relevant for process improvement and avoids that which is not. How it accomplishes this is not completely obvious. It goes like this. Distinguishing Between Facts and Skill No matter how carefully facts are gathered, they will never match the understandings of people who have experienced the work first hand for years. Those people possess the organizational memory. They have accumulated detailed knowledge that is available to them alone. They access this knowledge intuitively, as they need it, in a fashion that has the feel of common sense. But, they cannot simply explain it to
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This note was uploaded on 02/25/2011 for the course CIS 268 taught by Professor Pitts during the Spring '08 term at Wallace Community College.

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what facts to gather - What Facts to Gather? Knowing what...

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