Ch03MCQs - Chapter 3 Attitudes and Job Satisfaction...

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Chapter 3 Attitudes and Job Satisfaction MULTIPLE CHOICE What are the main components of attitudes? 1. Which of the following answer choices is the best definition of attitude? a. Attitudes indicate how one will react to a given event. b. Attitudes are the yardstick by which one measures one’s actions. c. Attitudes are the emotional part of an evaluation of some person, object or event. d. Attitudes are evaluative statements of what one believes about something or someone. e. Attitudes are a measure of how the worth of an object, person or event is evaluated. 2. The belief that “violence is wrong” is a evaluative statement. Such an opinion constitutes the _____ component of an attitude. a. cognitive b. affective c. reflective d. behavioral e. reactive 3. The _____ component of an attitude is the emotional or feeling component of that attitude. a. affective b. cognitive c. behavioral d. evaluative e. reaffective 4. Jan is a security officer. Jan believes that it is important to know exactly who is in the office at any given time. She notices that some employees do not sign out of the office when they take lunch, which makes it impossible to keep track of who is actually in the office. Jan becomes frustrated with those employees. She makes note of them and reports them to their supervisors. In the above scenario, what is the behavioral component of Jan’s attitude to the employees who did not sign out of the office? a. Jan believes that it is important that she know exactly who is in the office at any given time. b. Jan notices that some employees do not sign out of the office when they take lunch. c. Jan finds it impossible to keep track of who is actually in the office. d. Jan becomes frustrated with those employees who do not sign out of the office. e. Jan notes which employees leave the office without signing out, and reports them to their supervisors. 5. Which of the following is an example of an attitude? a. Satisfaction with a job well done. b. The observation that most dogs have four legs. c. The opinion that it is never acceptable to steal. d. Anger at being unfairly accused of a wrongdoing. e. The avoidance of a restaurant where one once received bad service. 6. The following are possible actions that an individual may take if they behave in a way that is inconsistent with an attitude that they hold: I: change the behavior II: change the attitude 48
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III: rationalize the behavior IV: ignore the inconstancy Which of these actions are the most likely to be taken? a. Either I, or II b. Either III or IV c. One of I, II or III d. One of I, III or IV e. One of II, III or IV 7. Any incompatibility between two or more attitudes or between behavior and attitudes results in _____. a. organizational dissonance
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Ch03MCQs - Chapter 3 Attitudes and Job Satisfaction...

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