Gbflash_English - DALE CARNEGIE'S GOLDEN BOOK www.dalecarnegie.com Bec ome a Friendlier Per son 1 2 3 4 5 6 Dont criticize condemn or complain Give

Info iconThis preview shows pages 1–3. Sign up to view the full content.

View Full Document Right Arrow Icon
DALE CARNEGIE'S GOLDEN BOOK www.dalecarnegie.com
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
1. Don’t criticize, condemn or complain. 2. Give honest, sincere appreciation. 3. Arouse in the other person an eager want. 4. Become genuinely interested in other people. 5. Smile. 6. Remember that a person’s name is to that person the sweetest and most important sound in any language. 7. Be a good listener. Encourage others to talk about themselves. 8. Talk in terms of the other person’s interests. 9. Make the other person feel important - and do it sincerely. Win People to Your Way of Thinking 10. The only way to get the best of an argument is to avoid it. 11. Show respect for the other person’s opinion. Never say, “You’re wrong.” 12. If you are wrong, admit it quickly and emphatically. 13. Begin in a friendly way. 14. Get the other person saying “yes, yes” immediately. 15. Let the other person do a great deal of the talking. 16. Let the other person feel that the idea is his or hers. 17. Try honestly to see things from the other person’s point of view. 18. Be sympathetic with the other person’s ideas and desires. 19. Appeal to the nobler motives. 20.
Background image of page 2
Image of page 3
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 02/26/2011 for the course BUSINESS Bus 063 taught by Professor Hidi during the Spring '11 term at West Valley.

Page1 / 7

Gbflash_English - DALE CARNEGIE'S GOLDEN BOOK www.dalecarnegie.com Bec ome a Friendlier Per son 1 2 3 4 5 6 Dont criticize condemn or complain Give

This preview shows document pages 1 - 3. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online