Unformatted text preview: Attending and Listening Listening Attending: Video & Discussion Attending: If you were the client in the video, how If would you feel about sitting with the therapist? therapist? What do you like about the therapist’s What non-verbal behaviors? non-verbal What do you dislike about the therapist's What non-verbal behaviors? non-verbal ATTENDING ATTENDING
Attending: physically orienting yourself Attending: to the client to Helper Intentions ATTENDING ATTENDING ENCOURAGES: guidelines for effective ENCOURAGES: attending/listening behaviors attending/listening Eye Contact: What do we communicate? What What can we learn from What client’s eye contact? Cultural Issues? ATTENDING ATTENDING Head Nods Head Use Acknowledgments such as “um-hmm” Nonlanguage sound. Nonlanguage Optimal level--like head nodding ATTENDING ATTENDING Open Stance ATTENDING ATTENDING Relax and Be Natural but Professional ATTENDING ATTENDING Avoid Distracting Nonverbal Behaviors e.g., nailbiting, playing with hair Interrupting Notetaking? Touching? ATTENDING ATTENDING Match clients Grammatical style and pace Match Listen with a third Listen Ear Use Space Appropriately Use
Proxemics What if rules for distance are not followed. ATTENDING ATTENDING Cultural Issues in Attending Nonverbal behaviors appropriate in one Nonverbal culture might not be in another. E.g. Eye contact, body space contact, • Helpers need to adapt their style to fit Helpers clients’ nonverbal styles, rather than expect clients to adapt to them. Helpers can take their cues from clients. Ask for feedback. Don’t interpret as defense feedback.
• ATTENDING ATTENDING Challenges for helpers What difficulties did you experience with What regard to attending in your first helping session? session? LISTENING LISTENING
Listening: hearing the client’s messages hearing messages Helper intentions Can you attend without listening? Can Can you listen without attending? ...
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This note was uploaded on 02/28/2011 for the course PSYC 432 taught by Professor Staff during the Spring '08 term at Maryland.
- Spring '08