Chapter_7-Electronic Business Systems

Chapter_7-Electronic Business Systems - 2009 Francisco...

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Unformatted text preview: 2009 Francisco Delgadillo 2009 Francisco Delgadillo 1 e-business r e-business: the use of IT, Internet and networks to support e-commerce , e- communications and collaboration. r e-commerce E-Business E-Business concepts include: 1. Cross-functional enterprise systems 2. Functional enterprise systems Cross Functional Enterprise applications of e-business Systems that cross the boundaries of traditional business functions Customer Feedback M arket Research M arket Test Component Design Product Test Product Release Process Design Equipment Design Production Start Marketing R&D/Engineering Manufacturing M arket Research Cross Functional Enterprise systems of e-business r Companies moved from legacy systems to client-server systems. Cross-functional enterprise systems cross-functional software include: ERP Enterprise Resource Planning SCM Supply Chain Management CRM Customer Relationship Management 2009 Francisco Delgadillo 2 Enterprise Application Architecture Suppliers Customers Employees Partners Supply Chain Management Sourcing - Procurement Enterprise Resource Planning Internal Business Processes Customer Relationship Management Marketing Sales - Service Knowledge Management Collaboration Decision Support Partner Relationship Management Selling Distribution Enterprise Application Architecture c Why is it like this? Why does it not look like a traditional architecture (Accounting, Finance, Operations, HR, Marketing) c Example: Returning unsold goods for credit Example c No single department is responsible c Returned goods end up lost in the warehouse c Retailers dont get the credit Example RESULT: Unhappy retailers Example Manufacturer often cant trace what really happened Cross Functional Enterprise systems of e-business Suppliers Customers Employees Partners Supply Chain Management Sourcing - Procurement Enterprise Resource Planning Internal Business Processes Customer Relationship Management Marketing Sales - Service Knowledge Management Collaboration Decision Support Partner Relationship Management Selling Distribution ERP 2009 Francisco Delgadillo 3 ERP Enterprise Resource Planning c is the backbone of e-business c Definition ERP is a cross- functional enterprise system that integrates and automates internal business processes....
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This note was uploaded on 02/27/2011 for the course ISQS 2340 taught by Professor Staff during the Spring '08 term at Texas Tech.

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Chapter_7-Electronic Business Systems - 2009 Francisco...

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