CHAPTER_10 - I.WhatisCommunication andareceiver...

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CHAPTER 10 - Communication I. What is Communication? Communication  is the process by which information is exchanged between a sender  and a receiver.  We are concerned with  interpersonal  communication The Communication Model: Sender - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -  -> Reciever <- - - - - - - - - - - - - - - - - - - Feedback- - - - - - - - - - - - - - - - - - - - >    Thinking  Encoding  Transmitting  Perceiving  Decoding  Understanding   o The sender must encode his or her thoughts into some form that can be  transmitted to the receiver.  o The receiver must perceive the message and accurately decode it to achieve  understanding.  o Feedback involves yet another communication episode that tells the original  sender whether the receiver received and understood the message.  Effective communication  occurs when the right people receive the right information in a  timely manner. II. Basics of Organizational Communication There are a number of basic issues about organizational communication. A. Communication by Strict Chain of Command When communication flows in accordance with an organization chart, we say that  communication follows along the  chain of command   Chain of command  – lines of authority and formal reporting relationships Downward communication  – information that flows from the top of the organization  toward the bottom (ex. Directives and instructions) Upward communication  – information that flows from the bottom of the organization  toward the top. (ex. Ideas and suggestions) Horizontal communication  - refers to information that flows between departments or  functional units, usually as a means of coordinating effort. A lot of organizational communication follows the formal lines of authority shown on  organizational charts. However, the reality of organizational communication shows that  the formal chain of command is an incomplete and sometimes ineffective path of  communication. B. Deficiencies in the Chain of Command Sticking strictly to the chain of command is often ineffective: Informal Communication   The formal chain of command fails to consider informal communication between 
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members. This type of communication might not benefit the organization since inaccurate  rumours might be spread across the organization. Filtering
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CHAPTER_10 - I.WhatisCommunication andareceiver...

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