Unformatted text preview: Chapter 1: Chapter The Challenge
COM 250 History of communication is history of organizing is Identity & sense of self Collaboration Worldviews & perceptual sets What is “organizational communication?” communication?”
The interaction required to direct a group toward a set of common goals.” “ (EGT, 2007, p. 4) So…. So….
How might “a deeper understanding of organizational communication enable us to better comprehend the factors contributing to successful organizing?” (EGT, 2007 ,p. 4) What is What effective communication? Definition always changing – As the world changes, so do organizations and “work.” – To adapt, org. com must be “situated” and “perishable.” Keys: – Asking informed questions – Understanding answers change over time World events changing our views of organizations? views Examples? Effects? – September 11, 2001 – Enron, Financial market collapse – Global warming – Skepticism – Rediscover “core values & beliefs” Key Dimensions Key
Changes in organizing affected by: – Globalization – Terrorism – Climate change – Demographics Globalization Globalization
New concerns – Politics & economics – Democracy & capitalism World Bank, IMF, WTO –Who’s interests served? –Answers to whom? –Assumption of values? New sources of labor New Benefits of outsourcing – Lower labor costs = lower prices – Gain new international customers – Helps less developed economies New sources of labor New Costs – US plants closing – Loss of labor; domestic layoffs – Questionable international & domestic labor practices…? Changing Communication Patterns Patterns Globalization & technological advances – Communication transcends time and space – New sites for work – Ecommerce
Global impact Terrorism Terrorism
Post 9/11 world:
War on terror –Terrorist organizations –Military –Governmental entities –“is, at it’s heart, a problem of organizational communication” (Miller, 2009, p.5). Homeland security Climate Change Climate
Global warming & industrial organizations – Past – Present – National & International Changing Demographics Demographics Characteristics – Age, race, income, educational attainment, marital status… Millennials in the Workforce Millennials Prone to Cheating to Get Ahead Knowle Millennials Prone to Cheating to Get Ahead Knowl – http://www.cbsnews.com/sections/i_video/main5002 51.shtml?id=3486473n?source=search_video Goals? Rules? Roles? Goals? “Everything is negotiable” – Why? Traditional vs. contemporary societies – Fixed versus fluid – Predetermined versus evolving – Given versus negotiable – What is successful? – What are rules that guide our practices? – How are our roles defined? The New Social Contract The What is it? Changes to organization & employee relationship? – Professional vs. organizational identity – Loyalty & trust – Rewards – “Career ladder” The New Social Contract The Information resources = power
+50% US labor force “knowledge workers” Access to information Informal communication networks vs. Formal organizational hierarchies Work / Life Work Desire for “balance” between work – Reasons for shift? – How have businesses accommodated these changes? – W.P. Carey research Americans still spend more time where? & family life Complicating our Thinking Complicating About Organizations
– – – – – Social collectivity Organizational goals Individual goals Coordinating activity Organizational structure About Communication
– – – – – – – Senders Receivers Networks Meaning systems Multiple channels Multiple sources Metamodels ...
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