Conflict preview Interests-Goals_1

Conflict preview Interests-Goals_1 - Conflict Basics...

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Unformatted text preview: Conflict Basics Conflict COM 230 GOALS Core Personal Interests Core • Self-esteem, actualization • Power • Cultural, gender and identity expectations • Spiritual • Emotional states Conflict is a TRIP TRIP – 4 types of goals types • Topic Goals – “What do we want?” • Relational Goals – “Who are we to each other?” (the heart of most conflicts) heart • Identity/Face-saving goals - “Who am I?” • (“you ‘make’ me feel . . .”) • Process Goals – “What communication process will be used?” be Topic Goals Topic • Instrumental or Material (“I want …”) • Are external to the participants • Two types of Topic Goals – getting what Two one wants when both . . . one • • Want different things Want the same thing Relational Goals Relational • Who people are to each other • How each wants to be treated • Degree of interdependence they will have • Amount of influence each will have Identity and Face Saving Goals Identity • Concerned with Concerned • who the parties are as individuals managing self-identity • • Saving and giving face Process Goals Process • What communication processes will be What used used • How should we talk about this? When, How where? where? Features of Goals Features • Not all goal types emerge in every dispute • Goal types often overlap • Identity and relational goals typically drive Identity disputes disputes • Content-only solutions may not be Content-only satisfying satisfying • Parties may highlight one type of goal • Goals may emerge in different forms Navigating Conflicting Goals Navigating • Clarify your goals • Clarify the other person’s goals • Develop collaborative goals through: • • • • • Dialogue Rules of engagement Respect Empathy Consciousness of face Goal Salience Goal • Prospective goals -- goals identified beforehand • (Tip: be explicit) • Transactive (shifting) goals -- goals identified Transactive during the conflict during • Topic relational identity process • Retrospective goals -- goals identified after the Retrospective conflict conflict • Justifications, rationalizations A Competence Approach Competence Competence is: Appropriateness Appropriateness Following relational and social rules, norms, Following expectations expectations Contextual Successfully achieving one’s goals Self and social Effectiveness Depends on awareness TRIP Analysis Activity TRIP • In this conflict, what are the • • • • Topic Goals Relational Goals Identity Goals Process Goals Addressed? Resolved? Handled “competently”? • Were they each • • • On Youtube On “Charlie Wilson’s War” http://www.youtube.com/watch? v=AgMclYRuOAo ...
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This note was uploaded on 02/28/2011 for the course COM 230 taught by Professor ? during the Spring '06 term at ASU.

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