Chapter 3_Human Resources

Chapter 3_Human Resources - 3. Authority / Compliance 4....

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COM250 Introduction to Organizational Communication Human Resources
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Human Resources Approach Extension of Human Relations work Sees organizational members as important contributors Acknowledges role of individual labor & individual’s feelings Cognitive contributions
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Human Resources Approach Emerged in 1970’s in response to the misuse / abuse of Human Relations research Concern for people productivity Aimed to make format / structural change to organizations
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Blake & Mouton’s Managerial Grid Focused on leadership style Axis of Concern for People & Concern for Productivity Concern for People Concern for Productivity
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Management Styles 1. “Impoverished” 2. “Country Club”
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Unformatted text preview: 3. Authority / Compliance 4. Team 5. Middle of the Road Each style emphasizes different elements Likerts System IV Rensis Likert was Univ. of Michigan researcher Research appeared in mid 1960s Explored different types of ORGANIZATIONS (vs. MANAGERS) Likert System IV 1. Exploitative Authoritative 2. Benevolent Authoritative 3. Consultative 4. Participative *Systems are on a continuum of most to least controlling Summary of Human Resources Changed issue of pseudo-participation Emphasized team management and employee involvement Movement led to advent of Total Quality Management (TQM)...
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This note was uploaded on 02/28/2011 for the course COM 250 taught by Professor Trethewey during the Fall '09 term at ASU.

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Chapter 3_Human Resources - 3. Authority / Compliance 4....

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