White Paper rough draft

White Paper rough draft - John Hebson 11-16-09 WRTG 3040...

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John Hebson 11-16-09 WRTG 3040 Cutting Cost’s: How Outsourcing Can Save You Money and Keep Your Customers Happy Today’s business world is a cutthroat and harsh place filled with many great ideas, but not enough people who have what it takes to get past the competition and make their business thrive. You, on the other hand, do. You, and the rest of your board members, have put in thousands upon thousands of hours combined to create new and revolutionary software to make home accounting easier than it ever has been, capturing a market that nobody else ever has. But with an increased market share comes the ever growing problem of increasing costs. In your business, those costs come from an increase in demand for customer service and technical support. The only way to properly handle the aforementioned costs and to keep your customers happy is, seemingly, to hire more and more representatives. Everybody knows that in order to maximize your profits and therefore the wellbeing of your company, you must minimize your cost. Minimizing costs can be done in many ways, but they all have drawbacks, including loss of jobs, decreased efficiency among workers and many other shortcomings. One way to cut costs is to begin to outsource your Technical Support and Customer Service calls to foreign countries where you can employ people in need of a job at a much lower, but relatively higher, wage. The rest of this paper will guide you through the ups and downs of outsourcing in our modern age of globalization. A bit of History In the 1960’s when globalization began to emerge, a need for corporations to diversify their assets and workforce came with it. Within the next ten years, a foreign labor market began to arise which large corporations began to utilize to increase their companies security. With the arrival of foreign labor markets came outsourcing. First, was production of many insignificant and easy to produce items such as power cords for refrigerators, light bulbs, shoes, and other things of that nature 1 . As you can imagine, this market took off and moved towards more 1 1 “The History of Outsourcing,” Cyber Futuristics, http://www.cyfuture.com/history-of- outsourcing.htm (accessed December 1, 2009). 2 Niels Kjellerup, “The Outsourcing Advantage: Optimizing Sales and Marketing Performance,” Callcentres.com, http://callcentres.com.au/outsourcadv.htm (accessed December 1, 2009). 3 Graphic found on:
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White Paper rough draft - John Hebson 11-16-09 WRTG 3040...

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